This is insane.
When asked whether Verizon had met its contract obligations, the mayor’s office first asked The Verge what Verizon had said, then referred us to DOITT, which actually has the contract. DOITT referred us to the mayor’s office. When told that the mayor wasn’t commenting, DOITT suggested we speak with Verizon. When pressed, a spokesperson said, "We just don’t have anything to add here."
via A few feet from failure: why Verizon FiOS in New York is a sad joke | The Verge.